+44 (0) 1480 224623

Business Process Analyst


Reporting into the Lead Analyst within the PMO team, this role forms part of a small team managing improvements across the business. A large part of the role will be identifying potential initiatives and large scale changes that could lead to that of business case creation. Any agreed business case will need to outline the requirements are technically, operationally and economically viable, with the successful candidate ultimately working with sponsors to form proposals for portfolio review.

The range of this role is diverse; covering all areas of the business from marketing to logistics, managing the change request queue with key stakeholders and will also include project work and the implementation of internal and 3rd party technical solutions.

The Business Process Analyst will work with internal customers across 3 sites in the UK and be expected to build up a strong relationships and assist them through the change request process and on into projects as required.

This chosen candidate will be instrumental in helping implement continuous improvement of BA competency and understanding of BA practices at Lifeplus as part of the PMO team goals and objectives.


Key Responsibilities:

  • A strong understanding of business process improvement; ability to define new processes, capture existing and re-engineer procedures.
  • Working with project pipeline with Sponsors and colleagues to deliver project proposals (lean business cases) that will go to the Portfolio Review for approval
  • Ability to challenge current practice and provide possible solution options for consideration
  • Support Lifeplus in the delivery of its change management by working closely with internal customers to identify, record and track requirements, including identifying and resolving any conflicts between them.
  • Identify and analyse where business requires system improvement, document and outline challenges, their impact and the benefits of initiating a change in system/process.
  • Defining and documenting business solution designs that incorporate the ‘to be’ business processes to support business readiness and delivery including testing and training
  • Be instrumental in being a change advocate, assisting the business users along the change request journey whilst managing expectation.
  • Identify potential improvements that introduce lean practices and raise these to product managers with recommendations for their roadmap, where necessary feed them into the change request queue.
  • Work closely with the testing team to ensure testing of requirements is rapid and effective.


Education and Experience:


  • Proven experience in business case creation/ validating business need, requirements feasibility to determine if the requirement is viable technically, operationally and economically
  • Solid experience of working in dynamic environments and maintaining detailed artifacts that clearly highlight the business process, requirements and risks.Proven experience of engaging a wide range of internal customers, including Executive level
  • Defining and documenting business solution designs that incorporate the ‘to be’ business processes to support business readiness and delivery including testing and training
  • Experience with Web and mobile solutions
  • Demonstrable experience in delivering business change and transformation in a range of environments including logistics, accounts and marketing.
  • Demonstrable ability to analyse business processes and work flows
  • Experience of eliciting and writing detailed business requirements ready for approval through the change request process
  • Experience of structuring & facilitating workshops along with other BA techniques such as focus groups, document analysis, interviews and prototyping.
  • Proven experience in identifying opportunities/areas for improvement and creating artifacts for these to be captured
  • Strong background in change process management
  • Experience in software tools such as Jira, Confluence, MS Office, Visio / Lucidcharts


  • ISEB/BCS, IIBA CCBA or CBAP qualified in Business Analysis or any other recognised Business Analyst qualifications.
  • Experience in digital transformation
  • Experience of Project initiation and/or discovery
  • Lean Six Sigma certification
  • Worked with BAU teams for project handover with the ability to manage ongoing change requests for long term success of a project.
  • Experience of working with offshore development team.
  • Experience of systems development approaches e.g. agile development and Unified Modelling.
  • Experience in mock-up tools such as Axure.


Key competencies:

  • A self-starter; proven excellence in pro-active relationship building with a high level of emotional intelligence; ability to read customers and adjust communication style accordingly.
  • Professional at all times, using a proactive and collaborative approach. An open flexible working style is key, with the ability to build trust and credibility quickly.
  • Flexible approach to the role with the ability to step outside your comfort zone and work to a positive outcome with your colleagues.
  • Strong analytical skills and ability to translate business needs into operational requirements.
  • A strong understanding of business process improvement with the ability to produce high quality output
  • A positive approach; always looking for viable resolution with a can-do approach.
  • Critical thinking and ability to solve complex problems.
  • Be collaborative, creative and provide innovative ideas  Highly organised and able to prioritise workloads and meet deadlines.
  • Excellent verbal and written communication and presentation skills.
  • Adaptable with the ability to work in a “start-up” environment; ability to cope with the unknown and unexpected, as well as the routine, and able to work with incomplete and conflicting information.
  • Receptive to change and ability to use time constructively.


What we offer you:

  • Rewarding salary packages Contributory pension scheme of up to 6%
  • Opportunity to buy & sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Cycle2Work scheme
  • Eye care vouchers
  • Free Lifeplus nutritional and personal care products at work
  • Life Assurance
  • Discounts on leading brands and retailers


The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

  • Please note: The successful applicant will be required to undertake a criminal record check.
  • Please advise us in advance if you have any special requirements if you are asked to attend an interview

We are Lifeplus Europe Limited (“Lifeplus”), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: +44 1480 224623, E: jobs@lifeplus.com. On submission of your application your CV and contact details will be collected, and retained by Lifeplus. We will process your personal information for recruitment purposes only.  Your personal information will be stored in our applicant tracking system (located in the UK), and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary.

Your personal information is retained for a 12 month period; when this period is over we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the Privacy Notice https://www.careersatlp.com/privacy-cookies/ or contact us at privacy@lifeplus.com.