+44 (0) 1480 224623

Business Process Analyst


Reporting into the Lead Analyst within the PMO team, this role forms part of a small team managing improvements across the business. A large part of the role will be identifying potential initiatives and large scale changes that could lead to business case creation. Any agreed business case will need to outline requirements are technically, operationally and economically viable, with the successful candidate ultimately working with sponsors to form proposals for portfolio review.

The range of this role is diverse; covering all areas of the business from marketing to logistics, managing the change request queue with key stakeholders and will also include project work, the implementation of internal and 3rd party technical solutions.

The Business Process Analyst will work with internal customers across 3 sites in the UK and be expected to build up strong relationships and assist them through the change request process and on into projects as required. This chosen candidate will be instrumental in helping implement continuous improvement of BA competency and understanding of BA practices at Lifeplus as part of the PMO team goals and objectives.


Key Responsibilities

  • A strong understanding of business process improvement; ability to define new processes, capture existing processes and re-engineer processes. 
  • Working with project pipelines, sponsors and colleagues to deliver project proposals (lean business cases) that will go to the Portfolio Review for approval
  • Help to build and educate business around roadmaps, prioritisation and manage expectation 
  • Ability to challenge current practice and provide possible solution options for consideration
  • Support Lifeplus in the delivery of its change management by working closely with internal customers to identify, record and track requirements, including identifying and resolving any conflicts between them.
  • Identify and analyse where the business requires system improvement, document and outline challenges, their impacts and the benefits of initiating a change in system/process.
  • Be instrumental in helping to deliver projects by maintaining BA practices within the Software Development and/or project lifecycle.
  • Defining and documenting business solution designs that incorporate the ‘to be’ business processes to support business readiness and delivery including testing and training
  • Be instrumental in being a change advocate, assisting the business users along the change request journey whilst managing expectations. 
  • Identify potential improvements that introduce lean practices and raise these to product owners with recommendations for their roadmap, where necessary feed them into the change request queue.
  • Work closely with the testing team to ensure testing of requirements is rapid and effective.


Education and Experience


  • 3 years proven BPA experience across a variety of departments/teams e.g. Customer Care, Logistics, Marketing, IT, HR etc.
  • Proven experience in business case creation/validating business need, requirements feasibility to determine technically, operationally and economically viable
  • Experience of Project initiation and/or discovery
  • Solid experience of working in dynamic environments and maintaining detailed artifacts that clearly highlight the business process, requirements, gaps and risks.
  • Experience of eliciting and writing detailed business requirements ready for approval through the change request process
  • Demonstrable knowledge of technical understanding of software configuration and architecture – e.g. see how it works from a granular level but can understand the bigger picture in where a piece of software sits
  • Working on projects where required and taking responsibility for the BA tasks within the SDLC 
  • Proven ability to complete successful handover from discovery to startup of captured information to enable smooth transition into future project stages
  • Proven experience of engaging a wide range of internal customers, including Executive level 
  • Strong background in change process management
  • Proven experience in identifying opportunities/areas for improvement and creating artifacts for these to be captured
  • Demonstrable experience in delivering business change and transformation in a range of environments including logistics, accounts and marketing.
  • Demonstrable knowledge of Waterfall, Agile, Kanban and Scrum
  • Defining and documenting business solution designs that incorporate the ‘to be’ business processes to support business readiness and delivery including testing and training 
  • Demonstrable ability to analyse business processes and work flows
  • Experience of structuring & facilitating workshops along with other BA techniques such as focus groups, document analysis, interviews and prototyping.
  • Experience in digital transformation, web and mobile solutions
  • Experience of working with offshore development team
  • Experience in software tools such as Jira, Confluence, MS Office, Lucidcharts, Axure


Key competencies:

  • A self-starter; proven excellence in pro-active relationship building with a high level of emotional intelligence; ability to read customers and adjust communication style accordingly.
  • A strong understanding of business process improvement with the ability to produce high quality output
  • Professional at all times, using a proactive and collaborative approach. An open flexible working style is key, with the ability to build trust and credibility quickly.
  • Flexible approach to the role with the ability to step outside your comfort zone and work to a positive outcome with your colleagues.
  • Strong analytical skills and ability to translate business needs into operational requirements. 
  • A positive approach; always looking for viable resolution with a can-do approach.
  • Critical thinking and ability to solve complex problems.
  • Be collaborative, creative and provide innovative ideas
  • Highly organised and able to prioritise workloads and meet deadlines.
  • Excellent verbal and written communication and presentation skills.
  • Adaptable with the ability to work in a “start-up” environment; ability to cope with the unknown and unexpected, as well as the routine, and able to work with incomplete and conflicting information. 
  • Receptive to change and ability to use time constructively.


What we offer you:

  • Rewarding salary packages Contributory pension scheme of up to 6%
  • Opportunity to buy & sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Cycle2Work scheme
  • Eye care vouchers
  • Free Lifeplus nutritional and personal care products at work
  • Life Assurance
  • Discounts on leading brands and retailers


Hours and Days:

  • Monday to Friday, 37.5 hours per week.

Our customers are from all walks of life as are our colleagues and this is what makes Lifeplus a different kind of company. We all have a part to play in diversity and inclusion and we welcome everyone to be brave, be kind and be open minded because we believe you – can make a difference.

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

  • Please note: The successful applicant will be required to undertake a criminal record check.
  • Please advise us in advance if you have any special requirements if you are asked to attend an interview

We are Lifeplus Europe Limited (“Lifeplus”), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: +44 1480 224623, E: jobs@lifeplus.com. On submission of your application your CV and contact details will be collected, and retained by Lifeplus. We will process your personal information for recruitment purposes only.  Your personal information will be stored in our applicant tracking system (located in the UK), and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary.

Your personal information is retained for a 12 month period; when this period is over we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the Privacy Notice https://www.careersatlp.com/privacy-cookies/ or contact us at privacy@lifeplus.com.