+44 (0) 1480 224623

Customer Care Knowledge & Information Communications Specialist

 

Are you experienced in Internal Communications looking for your next career move?

If you are looking for a challenging, yet rewarding role within exciting Customer Care team undergoing transformation then look no further! Working alongside the Continuous Improvement Team and Operations within Lifeplus, your role will be to use your professional knowledge and experience of a broad range of communications skills to play a leading role in delivering effective inbound and outbound communications for the Customer Care Teams, and providing an effective business partner support service for multiple teams, directorates and key stakeholders across the organisation. It will be your challenge to develop and lead on implementing integrated communications campaigns that support delivery of the Customer Care Initiatives, Priorities and Communications Strategy.

With a proactive focus on solutions, your communication skills will be one of your defining qualities, and you’ll have a true talent for getting the best out of those you work alongside with.

 

Making this happen… You will:

  • Work alongside the Senior Operations team and Continuous Improvement Specialists to be their voice and create and deliver effective change management and cultural change and awareness communications.
  • Define and deliver the internal communications strategy within the Customer Contact Centre and communicate day to day business messaging.
  • Manage” Information” – updates from wider business that have an operational impact on the customers for the customer care team such as product launches and market changes.
  • Responsible for ensuring “knowledge” customer care process are kept up to date in the respective locations as well as the internal intranet for customer care known as the Wiki .
  • Coordinate, plan, draft and deliver operational internal communications, particularly focussed on the dissemination of information within the Customer Care environment, aligned with local or organisational plans to deliver maximum impact and meet stakeholder requirements, ensuring delivery is on time and to brand standards.
  • Deliver outbound Customer Care communications across the wider organisation.
  • Work with Senior Operations team and stakeholders to understand their needs and advise and guide where required on appropriate channel usage, impact, timing and content in order to ensure internal communications support the delivery of customer care initiatives and activities
  • Monitor communications, analytics and insights to assist in generation of reports/ Insight to improve the efficacy of commincations.
  • Assisting Customer Care teams in producing a range of presentational, media and communications collateral.
  • Designing communication solutions using data to drive personalised and segmented communications.

 

About You…. What you will need to succeed:

As an expert communicator, you will be expected to be collaborative, empowering and engaging with colleagues. This will require visibility, determination as well as an open and honest approach in all that you do.

  • Ideally, you will have experience of working in a fast paced professional communications environment in a number of organisations, or perhaps a number of different roles in one organisation. Continuous Improvement or Change Management experience would be a bonus!
  • A high level of skill and experience in all communications disciplines and you will have experience of strategic communications planning to drive and support business outcomes.
  • Be a self-starter who understands their audience, their needs and uses imagination, creativity and initiative to find stories and delivers key messages from start to finish.
  • Have a natural ability to build relationships, network, and build contacts across the organisation through being approachable and empathetic.
  • A thorough understanding of internal communications best practice, engagement, and channels.
  • Experience of and an interest in delivering communications to support and deliver change management messaging.
  • Be creative yet pragmatic. Have the confidence to bring your own ideas forward while being flexible and open to wider teams inputs.

Here at Lifeplus we are passionate about what we do, so the successful candidate will help to build trust and advocacy among colleagues across the organisation including our three sites in the St Neots/Bedford area, as well with senior stakeholders based at Lifeplus HQ in the US.

 

What we offer you:

  • Rewarding salary packages Contributory pension scheme of up to 6%
  • Opportunity to buy & sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Cycle2Work scheme
  • Eye care vouchers
  • Free Lifeplus nutritional and personal care products at work
  • Life Assurance
  • Discounts on leading brands and retailers

 

Hours and Days:

• Monday to Friday, 37.5 hours per week.

Please share salary expectations on application

 

Our customers are from all walks of life as are our colleagues and this is what makes Lifeplus a different kind of company. We all have a part to play in diversity and inclusion and we welcome everyone to be brave, be kind and be open minded because we believe you – can make a difference.

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

  • Please note: The successful applicant will be required to undertake a criminal record check.
  • Please advise us in advance if you have any special requirements if you are asked to attend an interview

We are Lifeplus Europe Limited (“Lifeplus”), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: +44 1480 224623, E: jobs@lifeplus.com. On submission of your application your CV and contact details will be collected, and retained by Lifeplus. We will process your personal information for recruitment purposes only.  Your personal information will be stored in our applicant tracking system (located in the UK), and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary.

Your personal information is retained for a 12 month period; when this period is over we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the Privacy Notice https://www.careersatlp.com/privacy-cookies/ or contact us at privacy@lifeplus.com.