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IT Service Desk Technician

 

Based in Bergen op Zoom, the Netherlands.

Please share application in English.

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

Reporting to the IT Service Desk Manager, the IT Service Desk Technician will provide technical services for our warehouse team in Bergen op Zoom and remote services for European based colleagues. The role also involves managing IT tickets via the Jira system and supporting various business functions.

You will work onsite in the Netherlands warehouse for a minimum of four days per week, with the option to work one day working remotely. This position requires excellent problem-solving skills, technical expertise, and the ability to deliver outstanding support to all colleagues.

The role will include but is not limited to:

  • Provide 1st response for IT incidents and requests, escalating as necessary.
  • Manage and resolve IT tickets using the ticketing system (Jira).
  • Offer onsite IT services to warehouse colleagues in the Netherlands and remote services for other European based colleagues.
  • Troubleshoot and resolve technical issues related to hardware, software, and networks.
  • Set up and maintain PCs, laptops, mobile devices, printers, and handheld scanners.
  • Conduct software installation, updates, and troubleshooting.
  • Maintain and troubleshoot networks and manage network cabling as needed.
  • Manage user accounts, including creation, maintenance, and permissions.
  • Deliver IT inductions and basic training to new employees.
  • Assist with the setup of multi-factor authentication (MFA), and mobile technologies.
  • Support and maintain IT infrastructure to ensure minimal downtime for warehouse and European operations.

Candidate Profile:

  • Minimum 2 years of IT Helpdesk experience in a similar role.
  • CompTIA A+ certification or equivalent qualification is required.
  • Experience with Jira ticketing systems or similar tools.
  • Strong knowledge of Windows operating systems and Active Directory.
  • Basic understanding of network technologies, troubleshooting, and cabling.
  • Excellent problem-solving skills with the ability to work independently and as part of a team.
  • Strong communication skills in English (written and verbal)
  • Ability to work flexibly, including occasional out-of-hours support for updates and releases.
  • A proactive and driven individual who takes ownership of tasks and goes the “extra mile.”
  • Hardware/software technical troubleshooting and repair.

The values you’ll stand by:

  • Be generous with your knowledge, knowledge is only powerful if you share it with others.
  • Bring integrity, listen first and then speak.
  • Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
  • Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

  • Benefit from a pension scheme with contributions of up to 6%.
  • Holiday allowance of 22 days per year, plus an additional 8% of your salary paid once a year.
  • A travel allowance starting from the first kilometer of your commute, supporting your travel costs.
  • Get up to 3 free Lifeplus nutritional and personal care products every month.

Hours and Days:

  • Monday to Friday, 40 hours a week, between 06:30 -17:30, 8 hours per day with a 30- minute and 2 x 15-minute breaks per day.

Location:

  • On site in Bergen op Zoom

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

  • Please note: The successful applicant will be required to undertake a criminal record check.
  • Please advise us in advance if you have any special requirements if you are asked to attend an interview.
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